Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.3
Location
9.0
Service
6.3
Dining
8.0
Guest reviews
7.8/10
based on 3 reviews
8.6
8.6/10 based on 2211 reviews
Nicholas
United States of America,
March
2024
8.2/10
The hotel's rooms are definitely more spacious than others in Japan, and the location is super central, close to the Odori subway station with most restaurants, cafes, and bars within the Odori Park and Suskino region only a 5-10 minute walk away. The rooms were a good size, clean, and had all the necessities; however, they are on the slightly small side.
Rooms
8.0
The rooms were clean, comfortable, and had all the necessities.
Service
7.0
The staff was very friendly and helpful, and they were very attentive and efficient. However, their assistance was not as helpful as other hotels we stayed in about the steps or procedures for taking the onsen bath.
Location
9.0
The hotel is very near the shopping and sightseeing areas like Tanukikoji Shopping Arcade and Sapporo TV Tower, making it very central for getting around and exploring the heart of Sapporo.
Dining
8.0
The dining experience was a great display of Japanese and some western dishes, which was the best I've experienced in Sapporo. However, I found myself just eating the same thing again and again in the hotel onsen.
Facilities
9.0
The hotel had a great display of Japanese and some western dishes, and a small seating area. In the popular shopping area with even a small seating area.
Phyllis
United States of America,
January
2024
7.8/10
My stay at the hotel was a mixed experience. While the rooms were not very spacious and I had some trouble with my luggage, the onsen and the breakfast were fantastic, and the rooms were spotlessly clean and functional, which is pretty standard in Japan.
Rooms
7.0
The rooms were a bit on the small side, but they were super clean and functional.
Service
6.0
The service at the hotel was not as helpful as I had experienced in other places. It felt like they were a bit flustered and not very welcoming.
Location
9.0
The hotel's location couldn't get any better in Sapporo! It was close to so many attractions and right in the heart of the city.
Dining
8.0
I enjoyed the breakfast spread at the hotel. It featured a great selection of Japanese and some Western dishes.
Facilities
9.0
The hotel had a lovely onsen and the breakfast was delicious.
Florence
United States of America,
June
2023
7.8/10
The hotel is ideally located in the city center, within a short walk to major attractions and surrounded by restaurants and shops. The rooms are spotlessly clean and well-equipped, though slightly on the smaller side for family travelers. The service is a mix of friendly and accommodating with some room for improvement. The dining experience offers a variety of tasteful options, and the in-hotel onsen is a real highlight. Overall, a convenient choice with a few drawbacks but excellent value for the central location.
Rooms
7.0
The rooms were very clean and well-appointed, suitable for business travelers with good amenities; however, they may feel cramped for families.
Service
6.0
The service had a friendly and accommodating touch, but some staff members lacked warmth and could enhance their customer service approach.
Location
9.0
The hotel's location is superb, right in the heart of the city center near attractions, public transport, and a variety of dining options.
Dining
8.0
The dining experience was really special with a range of tasteful options, including organic fruits and a fantastic in-hotel onsen.
Facilities
9.0
The hotel offers excellent facilities, including an impressive onsen and a convenient laundry service.